At Primary Medical Solutions we strive to provide a service that meets the assessed personalised needs of the people who use our services, and which meets the expectations of their families, friends and any professionals involved in their care. However, we acknowledge that on some occasions, we do not get it right and on such occasions, and when negative feedback or a complaint is received, we are fully committed to complete transparency and the undertaking of a robust investigation into the circumstances resulting in this type of feedback.
Whilst receiving negative feedback/complaint can sometimes be uncomfortable, we will always look upon such feedback as an opportunity to improve the service we provide and to learn valuable lessons from the residents, their families and friends and all other stakeholders.
If you have any feedback, please contact the Manager of the care home to which your feedback relates. Alternatively, please contact our Central Support team on goldenhill@primarymedicalsolutions.co.uk